Warranty Information
Statement of Policy
Thelin™ Hearth Products warrants that all new stoves shall be free from defects in material and workmanship per the terms of the warranty supplied with the product. Thelin™ makes no other warranties, either expressed or implied, including warranties of merchantability or fitness for a particular purpose.
All dealers and distributors shall honor Thelin’s warranties, regardless of whether they sold and/or installed the product. In no event should a Thelin™ consumer bear the cost of warranty service when the service is performed within the terms of the consumer warranty.
Installation and startup procedures are considered to be normal required activities not associated with warranty service.
In no event shall Thelin™ be liable for any incidental or consequential damages.
Warranty Period
Thelin™ Hearth Products warrants its new stoves against defects in material and workmanship for a period of five (5) years from the date of purchase with the exception of the electrical components, gaskets, logs, moving parts, gas valve and control, and burner which are warranted for a period of one (1) year from date of purchase.
Conditions and Restrictions
Only the original purchaser of a new Thelin™ stove is covered by the limited warranty and it is non- transferable.
A warranty is only provided if the purchase was made through an authorized Thelin™ dealer. If the unit is used for commercial purposes, it is excluded from warranty coverage.
The warranty is automatically voided if the unit’s serial number has been removed or altered in any way.
The warranty is automatically voided if the wrong fuel has been used.
Thelin™ Hearth Products reserves the right to change product features or specifications without notice.
No dealer, distributor, or similar person has the authority to represent or warrant Thelin™ Hearth Products beyond the terms contained in the warranty. Thelin™ Hearth Products assumes no liability for such representations or warranties.
The standard warranty agreement provided by Thelin™ Hearth Products with the purchase of the stove constitutes the extent of Thelin’s representation of warranty. All other warranties, whether express or implied, are hereby expressly disclaimed and purchaser’s recourse is expressly limited to the warranties set forth within.
The limited warranty does not include injury due to malfunction of the product, property loss, property damage, defect and/or failure to function.
The limited warranty is null and void in the event the stove is not operated at all times in accordance with the installation and operating instructions furnished with the product, as well as any applicable local and national codes.
The limited warranty is null and void in the event of negligence, misuse, improper installation, alteration or adjustment of the manufacturer’s settings, lack of proper and regular maintenance; damage incurred while in transit, or an act of God.
The limited warranty does not extend to or include surface finish on the appliance, paint, gold plating, door gaskets, glass gaskets, glass, or firebricks. It does not cover installation or operational-related problems such as over firing, use of corrosive driftwood, downdrafts or spillage caused by environmental conditions, nearby trees, buildings, hilltops, mountains, inadequate venting or ventilation, excessive offsets, or negative air pressures caused by mechanical systems such as furnaces, fans, clothes dryers, etc. Any installation, construction, transportation, or other related costs or expenses arising from defective part(s), repair, replacement, etc., will not be covered by this warranty, nor will Thelin™ assume responsibility for them.