Dealer Support

Thelin Hearth Products strongly recommends that our products be installed and serviced by professionals who are certified in the U.S. by the National Fireplace Institute (NFI) or who are certified in Canada by Wood Energy Technical Training (WETT).

We pride ourselves on maintaining a network of highly trained hearth professionals throughout North America. Our dealers “service what they sell”. Accordingly, we only sell our products through qualified dealers.

Proper installation, training and maintenance are essential for the performance and durability of our hearth products.  For your protection, we recommend that you only use a Thelin trained hearth professional who is certified in the U.S. by NFI or in Canada by WETT to install and service your heater.  With proper installation and maintenance, our products will provide years of reliable service, and environmental friendly heat.

If you do not live in an area where one of our Specialty Retailers is located you are welcome to write us directly to discuss your options for securing one of our heaters through a Hearth Professional in your area.

You may also want to visit our Frequently Asked Questions (FAQs) page for answers to other questions you may have.